Support Center
How can we help you?
Our support team is available to resolve your questions and keep your systems running smoothly.
Urgent Support
For clients with 24/7 support contract
Emergency LineCreate Support Ticket
Describe your issue and our team will contact you as soon as possible.
Frequent Questions
What are support hours?
Our standard support hours are Monday to Friday
from 9:00 to 18:00. Clients with premium support
contracts have access to 24/7 support.
How long does it take to respond to a ticket?
Response times depend on priority: Critical (1
hour), High (4 hours), Medium (8 hours), Low (24
hours). These times apply within support hours.
How can I check ticket status?
You will receive email updates on ticket
progress. You can also reply to the ticket email
to add additional information.
What information should I include in my ticket?
For faster resolution, include: detailed
description of the problem, steps to reproduce
it, screenshots if applicable, and any error
messages you received.